Privacy Policy

Wastix respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights available to you.

Last updated 27 September 2026
16 sections
We do not sell your personal information

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1. Who We Are

Wastix is the trading name of [FULL LEGAL BUSINESS NAME].

For data-protection purposes, [FULL LEGAL BUSINESS NAME] is the controller of the personal information described in this Privacy Policy.

ADDRESS: [BUSINESS ADDRESS]
EMAIL: [PRIVACY EMAIL]
TELEPHONE: [PHONE NUMBER]
COMPANY NUMBER: [COMPANY NUMBER, IF APPLICABLE]
VAT NUMBER: [VAT NUMBER, IF APPLICABLE]
WEBSITE: [WEBSITE ADDRESS]

Questions about this Privacy Policy or the way we use your information can be sent to the contact details above.

2. Personal Information We Collect

Depending on how you interact with Wastix, we may collect the following types of personal information.

Identity information

Such as:

your name;
business name, where applicable; and
booking or customer reference information.

Contact information

Such as:

email address;
telephone number;
billing address;
waste collection or service address; and
other contact details you provide.

Booking and service information

Such as:

the service you request, including waste collection, rubbish clearance or skip hire;
booking date and time;
collection, delivery or service location;
postcode;
information about the waste you want collected or disposed of;
estimated quantity or volume of waste;
access information;
information about stairs, basements, gardens, restricted access or other site conditions;
dismantling requirements;
instructions relating to your booking;
quotations;
booking history; and
communications relating to the service.

Photographs and uploaded information

Where you use our website to request a quotation or provide information about your waste, we may collect photographs or other files that you choose to upload.

These may show:

waste or items to be removed;
the location of the waste;
access routes;
driveways, gardens or other areas relevant to the service; and
other property or surroundings visible in the photographs.

Please avoid including unnecessary personal or sensitive information in photographs or files that you upload.

Payment and transaction information

Such as:

amounts paid;
payment status;
transaction identifiers;
refunds; and
limited payment-related information supplied by our payment provider.

We do not normally receive or store complete payment-card details where payments are processed by an external payment provider.

Communications

This may include:

emails;
telephone enquiries;
contact-form messages;
booking enquiries;
customer-support messages;
complaints; and
feedback or reviews submitted to us.

Website and technical information

Depending on the technologies used on our website, we may collect information such as:

IP address;
browser type;
device type;
operating system;
pages visited;
approximate location derived from IP information;
referral source; and
cookie or similar technology identifiers.

Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

3. How We Collect Your Information

We may collect personal information:

directly from you when you contact us;
when you request a quote;
when you submit a booking;
when you upload photographs or other information;
when you make or manage a booking;
when you make a payment;
when you communicate with our customer-service team;
when you use our website;
when you provide feedback;
from another person making a booking on your behalf;
from service providers used to operate our website or booking systems; or
from publicly available sources where lawful and appropriate.

If another person provides us with your information, they should have authority to do so.

4. Why We Use Your Information and Our Lawful Bases

We only use personal information where we have an appropriate lawful basis under applicable data-protection law.

Providing quotes and taking steps before a contract

We may use your information to:

respond to enquiries;
assess the waste and service requirements you have described;
review photographs you provide;
prepare quotations;
determine the appropriate service; and
communicate with you about a potential booking.

LAWFUL BASISTaking steps at your request before entering into a contract.

Providing and managing your booking

We may use your information to:

confirm bookings;
arrange waste collection or skip delivery and collection;
provide our services;
contact you regarding your booking;
provide access or service instructions to our staff or contractors;
process changes or cancellations;
take payment; and
issue refunds where appropriate.

LAWFUL BASISPerformance of our contract with you.

Accounting, tax and legal requirements

We may retain and use information where necessary to:

maintain accounting records;
comply with tax requirements;
comply with waste-related legal or regulatory requirements where applicable;
respond to lawful requests;
comply with legal or regulatory obligations; and
establish, exercise or defend legal claims.

LAWFUL BASISLegal obligation and, where appropriate, our legitimate interests.

Running and protecting our business

We may use information to:

prevent fraud;
protect our website, systems and business;
investigate misuse;
maintain business records;
improve security;
manage disputes; and
protect our staff, customers, vehicles and equipment.

LAWFUL BASISOur legitimate interests in operating, protecting and managing our business, provided those interests are not overridden by your rights and interests.

Improving our services

We may use appropriate information to:

understand how customers use our services;
identify common customer issues;
improve our quotation and booking process;
improve our website;
improve our waste collection and skip-hire services; and
develop our business.

LAWFUL BASISOur legitimate interests in improving and developing our services, where appropriate.

Where applicable law requires consent for a particular technology or activity, we will rely on consent instead.

Marketing

We may send marketing communications where we have a lawful basis to do so. Where consent is required, we will obtain consent.

In circumstances where applicable electronic-marketing rules permit us to contact existing customers without separate consent, we may do so only where the legal requirements are met and you are given an opportunity to opt out.

You can stop receiving direct marketing at any time by:

using the unsubscribe option in a marketing message; or
contacting us at [PRIVACY/MARKETING EMAIL].

We will not continue direct marketing to you after you have validly objected or opted out, except to retain sufficient information to record and respect your preference.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function and do not require consent where the law permits their use.

Other technologies, such as certain analytics, advertising or tracking cookies, may require your consent before they are placed or accessed.

Where required, our website will provide a cookie consent mechanism that allows you to accept or reject non-essential cookies.

Saving Your Booking Progress

If you start a waste collection booking and leave before finishing, we save your answers in your own browser (using local storage) so you can carry on where you left off. This includes your collection address, contact details, answers about the waste and the photos you added. It stays on your device and is not sent to us until you book.

This saved booking is deleted when you complete your booking, when you choose “Start again”, or automatically after 7 days.

After you book, your booking details are kept in your browser for that tab only (using session storage), so your confirmation still shows if you refresh the page. They are deleted when you close the tab.

This storage is strictly necessary to provide the booking service you have asked for, so we do not ask for your consent to use it. You can clear it at any time in your browser settings.

Cookie Policy

Further information about the cookies we actually use should be provided in our Cookie Policy / Cookie Notice.

6. Who We Share Personal Information With

We may share personal information where reasonably necessary with trusted third parties such as:

payment processors;
website and hosting providers;
booking or customer-management software providers;
email and communications providers;
IT and security providers;
accountants and professional advisers;
insurers;
waste carriers, contractors or service partners involved in fulfilling a booking;
waste transfer, treatment or disposal facilities where reasonably necessary to provide the service;
analytics providers, where lawfully used;
government bodies, regulators, courts or law-enforcement authorities where required by law; and
potential purchasers or advisers in connection with a genuine sale, restructuring or transfer of our business.

We only share information that is reasonably necessary for the relevant purpose.

Where a service provider processes personal information on our behalf, we take appropriate steps to require it to protect that information.

We do not sell your personal information to third parties.

7. Payment Information

Payments may be processed through [PAYMENT PROVIDER, e.g. Stripe — ONLY INCLUDE THE ACTUAL PROVIDER YOU USE].

The payment provider may collect and process payment information under its own privacy terms.

Wastix may receive transaction details such as payment status, amount, date and transaction reference but ordinarily does not need to store complete card details.

8. International Transfers

Some of the organisations that provide technology, payment or other services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate lawful transfer mechanism or safeguard is used where required by UK data-protection law.

Depending on the destination and provider, this may include:

UK adequacy regulations;
approved contractual safeguards; or
another legally permitted transfer mechanism.

You may contact us for further information about safeguards relevant to your information.

9. How Long We Keep Your Information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and dispute-resolution requirements.

Retention periods depend on the type of information and why we hold it. For example:

unsuccessful enquiries may be deleted when no longer reasonably required;
active customer and booking information may be retained for the duration of our relationship with you;
photographs and other information submitted for quotations may be retained for as long as reasonably necessary to provide the quotation, fulfil the booking, handle disputes or meet legal requirements;
transaction, invoice and contractual records may commonly be retained for up to six years, or for another period where necessary to meet applicable tax, accounting or legal requirements;
marketing information may be retained until you unsubscribe, object, withdraw consent where applicable, or until it is no longer reasonably required; and
information relating to a complaint or legal dispute may be retained for as long as reasonably necessary to resolve the matter and comply with applicable limitation periods.

We may retain limited suppression information where necessary to ensure that we continue to honour a marketing opt-out.

When personal information is no longer required, we will delete, anonymise or otherwise dispose of it appropriately.

10. Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures may include, where appropriate:

access controls;
password protection;
restricted staff or contractor access;
secure service providers;
software and system security measures;
encryption where appropriate; and
appropriate backup and recovery procedures.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

11. Your Data-Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights including the right to:

AccessAsk for a copy of the personal information we hold about you.
CorrectHave inaccurate or incomplete personal information corrected.
Request erasureAsk us to delete personal information in certain circumstances.
Restrict processingAsk us to limit how we use your information in certain circumstances.
Object to processingObject where we rely on legitimate interests.
Object to direct marketingAn absolute right you can exercise at any time.
Data portabilityReceive certain information in a portable format where the right applies.
Withdraw consentWithdraw consent at any time where we rely on consent.

These rights are not absolute in every situation, and exemptions may apply.

You will not normally have to pay a fee to exercise your rights, although applicable law may permit a reasonable fee or refusal in limited circumstances.

We may need to verify your identity before responding to a request.

To exercise a right, contact:

EMAIL: [PRIVACY EMAIL]

Your right to object

You have the right to object to our use of your personal information where we rely on legitimate interests in certain circumstances. You also have an absolute right to object to the use of your personal information for direct marketing.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

EMAIL: [PRIVACY EMAIL]

You also have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)

Further information about making a complaint is available from the ICO at ico.org.uk.

13. Children's Privacy

Our services are not intended to require children to provide personal information directly to us.

We do not knowingly seek to collect personal information from children unless it is necessary and lawful in connection with the service being provided.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy information provided by those organisations when visiting their websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

our services;
the technologies we use;
our business practices; or
legal and regulatory requirements.

The latest version will be published on our website and the “Last updated” date will be changed accordingly.

Where a change materially affects how we use personal information, we will take additional steps to inform affected individuals where required.

16. Contact Us

For questions, requests or complaints relating to privacy or data protection, contact:

Wastix / [FULL LEGAL BUSINESS NAME][BUSINESS ADDRESS][PRIVACY EMAIL] · [PHONE NUMBER]

Email us